I absolutely love this facility! Every single staff member there is friendly, caring and tentative. It is easy to get an appointment there. I couldn’t ask for a better veterinarian office.
I've been a very satisfied client for close to 15 years. Everyone is caring, knowledgeable and professional. Good veterinary care requires not just competency but also good communication, and everything here is explained and discussed. Testing and treatment plans are thorough but balanced, just the right degrees of caution and conservatism. The facility is spotless, well organized, and well equipped for both routine and specialized care. When traveling I have necessarily had to use other vet practices, and while most of them have been friendly and competent, none have nearly inspired the same level of confidence as I have in Mattapoisett Animal Hospital.
My wife brought our dog in to have a skin issue evaluated. Medication was prescribed and the condition did improve, but came back. We asked for another round of meds to eradicate the problem. A different drug was sent to us and we were billed for 42 pills at $4.00 / pill (nearly 3 x the cost of a reputable online pharmacy). Only 40 pills were in the package. I sent an email asking if they accidentally charged the wrong amount and requested credit for the 2 missing pills - no response. I sent another email attempting to escalate the matter - no response. You may receive friendly service, but watch your wallet and don't expect a response if you have an issue.
I have a Macaw and the doctors here are great. Can't say anything bad. All staff are friendly
I recently brought my puppy because xrays were needed and my regular vet isn't equipped for that. Aside from waiting 30 minutes past the appointment in the lobby after they told me I could come for an early appointment, they didn't even apologize for the wait. I"m not sure which doctor I saw, but his first words as he pet my puppy was "I'm so sorry they did this to you, I'm so sorry they hurt you" referring to her cropped ears. She's a doberman. Whether he agrees with the procedure or not, it was an extremely unprofessional comment to talk passive aggressively "through" the dog to make his point against me as the owner. You're running a business, you do not speak to your clients that way. Ever. Checking out took about an additional 12 minutes. They couldn't get the computer to work. They weren't able to get me change from the from desk. I had to wait and wait and wait for someone to come up with my $3.76 that was owed to me after spending $300.
I used to work at a veterinary clinic. I also did cat rescues on my own for 10 years. I've raised many animals and I've worked with the public which requires customer service skills my entire life. I would never recommend this facility just based on the unprofessional manner alone. Even if it was free. Very disappointed. I had to put one star because no stars was not an option.
Mattapoisett Animal Hospital is a US Veterinary Care based in Mattapoisett, Massachusetts. Mattapoisett Animal Hospital is located at 91 County Rd, Mattapoisett, MA 02739, USA.
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